Returns & Refund Policy

Overview

We want you to be satisfied with your SeRoSys Technology purchase. If you are not, you may return most items within 30 days of delivery for a refund.

Eligibility

The item must be unused or lightly used, undamaged, and complete (device, cables, accessories) in its original packaging.
Contact us first to obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA may be delayed or refused.
Proof of purchase (order number) is required.

Items that cannot be returned

Digital products, software licenses and downloads, once delivered or activated.
Items damaged through misuse, modification or improper connection.
Custom or special-order items.
Custom Software.

How to start a return

Email support@serosys-tech.com or use our Contact page with your order number and the reason for the return. We will reply with an RMA number and return address.

Return shipping

Customers are responsible for return shipping costs unless the item arrived defective or incorrect, in which case we will cover return shipping. We recommend a trackable, insured shipping method, as we cannot be responsible for items lost in transit.

Refunds

After we receive and inspect your return, we will notify you of the result. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Defective or damaged items

If your item arrives damaged or does not work as described, contact us within 30 days and we will repair, replace or refund it at our discretion.

Exchanges

To exchange an item, return it for a refund and place a new order.